At Dear Hobbies, our goal is to make your shopping experience simple, transparent, and stress-free. Part of that commitment includes providing clear information about how and when your order will arrive. We are pleased to offer free shipping on every order placed within the United Kingdom.
This policy applies exclusively to orders shipped within the United Kingdom. At this time, we cannot process or fulfill international shipments, and checkout is restricted to the United Kingdom addresses only.
Our shipping and processing timelines are based on business days, which are Monday through Friday, excluding public/bank holidays in the UK.
Below are the estimated timelines for order processing and delivery:
Order cutoff: Orders placed before 5:00 PM (UK time, GMT/BST) begin processing the same business day. Orders submitted after this time will be processed the following business day, which may extend the estimated delivery window.
Handling time: 1 to 3 business days. Once your order is processed, it will be prepared for shipment and handed off to one of our trusted carriers. Please note that we do not process or ship orders on weekends or UK public holidays.
Transit time: Standard delivery typically takes 7 to 9 business days.
Total estimated delivery time: Most orders arrive within 8 to 12 business days.
We partner with reputable United Kingdom carriers to ensure reliable delivery:
At this time, only standard shipping is available. Additional shipping options may be introduced in the future.
Free Shipping: All orders shipped to the UK qualify for free delivery. No minimum purchase is required.
Additional Fees: We do not charge handling or processing fees beyond the standard free shipping already included.
If your order is delayed, damaged in transit, or does not arrive, please reach out to us at contact@dearhobbies.com. We will contact the carrier on your behalf and work to resolve the issue as quickly as possible.
If your order arrives but an item is missing (or a set arrives incomplete), please contact us at contact@dearhobbies.com within 7 days of delivery. Include your order number, a clear photo of the package and shipping label, and a photo of everything you received. Once we confirm the issue, we will arrange a replacement for the missing item/part at no extra cost or issue a refund for the missing item.
Once your order leaves our facility, you will receive an email containing your tracking number. You can use this number to follow your package’s progress until it arrives at your door.
Thank you for shopping with Dear Hobbies.
Feel free to Contact us – we're ready to assist you!
Store Name: Dear Hobbies
Address: 4 Fundrey Road, Wisbech PE13 3TP, United Kingdom
Email: contact@dearhobbies.com
Phone: +447491599309
Customer Service: Monday to Friday 9:00 AM - 5:00 PM UK time (GMT/BST)
Response Time: We aim to get back to you within one business day.