Frequently Asked Questions (FAQ)

Welcome to the Dear Hobbies FAQ!
Our goal is to make your shopping experience simple and enjoyable. Below, you’ll find answers to the questions we receive most often. If you still need help, feel free to reach out — we’re always happy to assist.

1. When Will My Order Arrive?

We work hard to get your order delivered as quickly as possible. Here’s the usual timeframe:

Processing time: 1–3 business days (Mon–Fri, excluding public and bank holidays in the United Kingdom).
Shipping time: 7–9 business days (excluding public and bank holidays in the United Kingdom).
Estimated delivery window: 8–12 business days in total

For more details, please visit our Shipping Policy.

2. Do You Offer Free Shipping?

Absolutely! We provide free shipping on all orders within the United Kingdom.
You can learn more on our Shipping Policy page.

3. Where Is Dear Hobbies Located?

Dear Hobbies is based in the United Kingdom.
We focus on a variety of hobby-related products designed to inspire creativity, relaxation, and personal enjoyment.

4. What Should I Do If My Order Arrives Damaged or Defective?

If something arrives damaged or faulty, don’t worry — we’ll replace it at no cost to you.
Just contact us within 30 days and follow the steps in our Refund Policy.

5. Can I Cancel My Order After Placing It?

Yes. You can cancel an order within 24 hours of placing it.
Contact us right away if you wish to cancel.

6. What Is Your Return Policy?

We offer a straightforward return process. All the details can be found in our Refund Policy.

7. How Long Does It Take to Receive a Refund?

Once we receive and review your returned item, we’ll process your refund.
Most banks or payment providers complete the refund within 7 business days.
Check our Refund Policy for more information.

8. Do You Accept Returns?

Yes! Every product comes with a 30-day return period.
Visit our Refund Policy page to learn more.

9. How Can I Contact Customer Support?

You can reach us anytime through the Contact Us page or by emailing us at contact@dearhobbies.com .

10. Do You Ship Outside of The United Kingdom?

For now, we only ship within The United Kingdom.

11. What Payment Methods Do You Accept?

We support a variety of secure payment options:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
Visa

12. Do You Have a Physical Store?

We operate exclusively online.
This helps us offer competitive prices and a wide selection of products without the cost of maintaining a physical retail space.

13. Do You Accept Bulk or Wholesale Orders?

Yes, we do! If you're interested in placing a larger order for your business or organization, please reach out to our support team to discuss the details.

14. How Can I Exchange a Product?

Exchanges follow the same steps outlined in our Refund Policy.
Simply refer to the instructions provided there.

15. How Can I Track My Order?

You can follow your shipment anytime via our Track Order page.
We’ll also send your tracking number by email once your package is on the way.

Still Have Questions?

If your question wasn’t answered here, feel free to explore our Shipping Policy, Refund Policy, or send us a message through our Contact Us page — we’re always here to support you.