Billing Terms and Conditions

At Dear Hobbies, we value the trust you place in us. Our goal is to provide a smooth, safe, and transparent checkout experience. The following Billing Terms & Conditions explain how payments are handled, which methods are supported, and what you can expect when completing a purchase.

1. Accepted Payment Methods

We offer several secure and reliable payment options so you can shop with ease. You can complete your order using:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
Visa

All transactions are processed in British Pound (GBP). We don’t charge any extra handling or processing fees — the only costs are the product price, applicable taxes, and shipping when relevant.

2. How Your Payment Is Processed

Full payment must be completed at checkout before an order can be confirmed.
We cannot ship or prepare your order until your payment has been successfully approved.
If a payment fails or is declined, the order will not be created or fulfilled.

3. Currency & Pricing

All prices shown on our website are listed in British Pound (GBP).
The total displayed at checkout is the exact amount you will be charged, with no surprises afterward.

4. Secure Checkout Protection

Your security is extremely important to us:

SSL encryption is used on every transaction to keep your payment details protected.
We never store your credit card information or payment data on our servers.

5. Refunds & Payment Disputes

All refund requests follow the steps listed in our Refund Policy.
If you notice a charge that seems incorrect or unauthorized, please contact us within 30 days at contact@dearhobbies.com .
We handle dispute inquiries carefully and aim to respond within 7 business days.

6. Fraud Prevention

To maintain a safe shopping environment for everyone:

We may pause or cancel an order if we suspect unusual or fraudulent activity.
Orders over £500 may require an additional verification step to confirm identity before processing.

7. Related Policies

Need More Information?

FAQs: Visit our FAQs page for quick answers, or send us a message through our Contact Us page
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM UK time (GMT/BST)
Response Time: We aim to reply to emails within 1 business day.